Buy with confidence.
When you buy on Mercari, a Buyer Protection fee of 3.6% is applied to the item price and buyer-paid shipping. To support trusted transactions, we hold your payment until your item is delivered and you rate the order, confirming the item is as described. If you do not rate the order within 72 hours of carrier-confirmed delivery time, the transaction will complete automatically and the funds will be released to the Seller.
If the item is not as described in the listing, you have 72 hours to let us know. Buyer Protection gives you a full refund for eligible returns.
| Worry-free shopping Get what you ordered or a refund upon eligibility. |
Trusted transactions We securely process payments and release upon rating. |
24/7 customer support Easily get help through app, web, or phone. |
|
|
|
| Worry-free shopping Get what you ordered or a refund upon eligibility. |
Trusted transactions We securely process payments and release upon rating. |
24/7 customer support Easily get help through app, web, or phone. |
Worry-free shopping
Refund Policy
You have 72 hours after confirmed delivery to report an item that is not as described through the Help Center in our app or website. Need more time to verify your purchase? No problem, just contact us through the app or website within the eligible time. If your claim is approved, we'll provide you with a free return label to ship the item back to the seller. All returns must be shipped back within 3 days of Mercari claim approval to be eligible for a refund.
If no claim is made within 72 hours of confirmed delivery, payment will automatically be released to the seller. If there is no delivery scan for your return, the buyer must contact Mercari within 30 days of purchase to prevent funds from being released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
Return Policy
We hope you love what you received. If something is not right, we allow returns for most items for the following reasons:
- Item was damaged during shipment
- I received the wrong item
- Item significantly doesn’t match the photo, description or item condition
We do not accept returns for the following reasons:
- Doesn't fit
- Not my style
- Smell/not clean
- Changed my mind
- Purchased similar item on another platform
Trusted transactions
We strive to provide a trusted and reliable marketplace for buyers and sellers. To do this, we monitor for prohibited items and conduct, verify customers, validate payments and use predictive analytics to detect and instantly evaluate suspicious activity, listings and orders. If we identify unusual behavior, we may limit the activity or account to protect you and your funds.
24/7 Customer Support
We’re here for you when you need us. Mercari provides 24/7 email support through Mercari app or website. We also provide phone support, Monday - Friday from 8am - 6pm PST excluding holidays.