What fees will I pay to use Direct Deposit for a payout?
There is a $2 fee for all Direct Deposit requests, regardless of amount.
Does the $2 fee apply to Instant Pay as well as Direct Deposit?
The $2 fee will now apply to all ACH transactions, Instant Pay will remain $3 per Instant Pay transfer.
Will the timeline for the Direct Deposits be faster?
The payout for Direct Deposits will remain the same: transfers are typically completed within five (5) business days, depending on your bank.
Will all of my listings automatically be updated to the new zero percent selling fee?
No action is needed from the seller to update their listings to zero percent selling fee as long as their listings are active.
Active listings will be automatically opted into zero percent selling fees. No action is needed as Mercari will begin the process to gradually opt in listings starting March 27, 2024. This will take several weeks. Once your listing is updated, then your existing listing will be eligible for zero percent selling fee.
To immediately update your listings manually, go to: “My listing” > Select all > Deactivate > Activate. The new fee structure is applied toward your listings when you take this action.
Do both buyers and sellers have to pay transaction fees now?
No, sellers do not pay a selling fee for listings created on or after March 27, 2024 or if their existing listing has been updated but they will pay $2 for Direct Deposit withdrawal or $3 per Instant Pay payment. Buyers will pay a service fee for each transaction when making a purchase for updated listings or listings created on or after March 27, 2024.
Will I still have the full 3 days to inspect my item after I receive it?
The buyer has 72 hours after carrier-confirmed delivery to inspect and rate the item before the sale is finalized.
Will I get a full refund if I return an item?
You will receive a full refund to the original form of payment for a return no later than 14 days from confirmed delivery back to the Seller unless the Seller disputes the condition of the returned item. If the seller cancels the order, no matter the reason, you will receive a full refund.
Will I be charged a fee on my earned balance when it is applied towards a purchase?
No, the seller earns the full sale amount in connection with the item(s) they are selling and can then apply that balance from the sale towards a purchase on Mercari. Payment processing fees will only apply to the amount paid with Credit/Debit Card, ApplePay, Venmo, Zip and PayPal.