Contact Us
You can find answers to most questions in a few seconds on your Order Status page or the Help Center. Reach out anytime with the methods below when you need additional help.
Orders
Find answers about in-progress or completed orders. Things like shipping, returns, or cancelations.
Get Helpor
Call
(888) 325-2168
Mon-Fri 8am - 6pm PST
Payments
Fix issues with payments. Things like refunds, transfer requests, or unauthorized transactions.
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Call
(888) 325-2168
Mon-Fri 8am - 6pm PST
Accounts
Ask for assistance with your Mercari account. Things like ID verification, prohibited items, or tax forms.
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PO Box 60178
Palo Alto, CA 94306